Privacy Policy
This Privacy Policy explains how Infolaunch Solutions Ltd ("Infolaunch", "we", "us", or "our") collects, uses, discloses, and protects personal data obtained through our website, learning platforms, merchant/payment pages, and related services (collectively, the "Platform").
1. Legal Basis
We are a private limited company incorporated in Kenya and comply with the Kenya Data Protection Act, 2019, its regulations, and applicable international data protection principles where services are delivered globally.
2. Personal Data We Collect
We may collect identification data, contact information, billing and transaction data, training and certification records, technical data (IP address, browser type), and communication records.
3. Purpose of Processing
Personal data is processed to provide training services, manage enrollments, process payments, issue certificates, comply with legal obligations, improve services, and communicate with users.
4. Payment Processing
Payments are processed through secure third-party payment service providers. Infolaunch does not store full debit or credit card details.
5. Data Sharing
We may share data with instructors, payment processors, regulators, or partners strictly on a need-to-know basis and under appropriate safeguards.
6. International Transfers
Where data is transferred outside Kenya, we ensure appropriate safeguards consistent with applicable law.
7. Data Retention
Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
8. Data Subject Rights
You have the right to access, rectify, erase, restrict, or object to processing of your personal data, and to lodge a complaint with the Office of the Data Protection Commissioner (Kenya).
9. Security Measures
We implement reasonable technical and organizational measures to protect personal data against loss, misuse, unauthorized access, or disclosure.
10. Changes to this Policy
We may update this Privacy Policy periodically. Revised versions will be posted with an updated effective date.
Refund and Cancellation Policy
This Refund and Cancellation Policy governs cancellations, rescheduling, and refunds for training services offered by Infolaunch Solutions Ltd.
1. Enrollment Confirmation
Enrollment is confirmed upon receipt of full or agreed payment.
2. Cancellations by Participant
Requests for cancellation must be made in writing. Refund eligibility, if any, depends on the timing of the request and whether training materials or access have been issued.
3. Virtual Training
Once access credentials or digital materials are issued, fees are generally non-refundable unless otherwise agreed in writing.
4. In-Person Training
Cancellations made prior to commencement may be eligible for partial refunds, net of administrative and third-party costs.
5. Rescheduling
Participants may request rescheduling subject to availability and administrative charges.
6. Cancellations by Infolaunch
Infolaunch reserves the right to reschedule or cancel training due to insufficient enrollment, instructor unavailability, or events beyond reasonable control. In such cases, fees paid may be credited or refunded.
7. No Guarantee of Certification
Attendance or completion of training does not guarantee examination success or certification.
8. Governing Law
This Policy is governed by the laws of the Republic of Kenya.
Merchant Page Disclaimer
All payments made through this merchant page are processed securely via third-party payment service providers. Infolaunch Solutions Ltd does not store full card or banking details.
By proceeding with payment, you confirm that:
- You are authorized to use the selected payment method;
- The information provided is accurate and complete;
- You have reviewed and accepted our Terms of Use, Privacy Policy, and Refund & Cancellation Policy.
All fees are payable in advance unless otherwise agreed in writing. Taxes, currency conversion charges, or bank fees may apply.
PMI Trademark Disclaimer
PMP®, PgMP®, PMI-ACP®, PMI®, and PMBOK® are registered trademarks of the Project Management Institute, Inc.
Infolaunch Solutions Ltd is not owned by, operated by, or affiliated with the Project Management Institute, Inc., except as may be expressly authorized in writing.
All training courses, materials, and exam preparation services offered by Infolaunch Solutions Ltd are independent educational services and do not constitute official PMI certification, endorsement, or guarantee of examination success.
Use of PMI trademarks on this website and related materials is for identification and reference purposes only.